Seller’s Personal Policy and Puppy Health Guarantee
All puppies come with a signed copy of our Personal Policy and Health Guarantee:
If you want your guarantee to be in effect, make a veterinarian appointment before picking up your puppy and take your puppy to a veterinarian within forty-eight hours of purchase for a check-up. All costs for this visit will be paid by the purchaser. If an immediate life-threatening genetic problem or illness exists, the purchaser may return the puppy within forty-eight hours of purchase. You must have a signed, written statement from a veterinarian explaining the issue. Refund is for purchase price only. Any medical costs incurred before return will be paid by the purchaser. Not included are parasites of any kind, any treatable illnesses, genetic defects that are not immediately life threatening, or undetected injuries prior to or after time of purchase. This guarantee does not cover any veterinarian costs. The buyer is aware that owning a puppy means frequent visits to a licensed veterinarian and understands that he/she will be responsible for all payments. This guarantee does not cover any of the following conditions: intestinal parasites (Coccidiosis, Giardia, Tapeworms, Hookworms, Roundworms, or Ringworms), Kennel Cough, Pneumonia, Ear Mites, Skin Mites, Mange (Sarcoptic, Demodectic, or Cheyletiella), Cherry Eye, Allergies, Herniations (Inguinal, Perineal, or Diaphragmatic), Heart Murmur grades I, II, or III, Patella Luxation, Entropion, Loose Hips, Skin Allergies, Elongated Soft Palate, or Small Trachea. This guarantee does not cover any veterinarian costs associated with spaying/neutering, including undescended testes.
We have maintained vaccinations, de-worming, etc. Any illnesses, such as bacterial infections, parasites, etc., that have been detected, have been treated accordingly. After forty-eight hours from purchase time, we cannot be responsible for the puppy in any way. The purchaser takes sole responsibility to continue maintenance, treatments, and vaccinations as directed by us and/or the purchaser's veterinarian. If your puppy becomes ill, call your veterinarian immediately; waiting could be fatal. We are not veterinarians and cannot diagnose symptoms, dispense medication, or give veterinarian advice. We give no guarantees as to the puppy's quality for show, breeding, temperament, size, coat, allergies, skin conditions, or hereditary defects which are not immediately life threatening.
How to care for your new puppy:
The First Few Days:
Your puppy is eating Purina Puppy Chow Tender and Crunchy softened in warm water twice a day. You must start your puppy out with this food. If you want to change, make the transition AFTER the puppy settles in and do so slowly. Everything else is changing and you do not want to upset your puppy’s stomach after bringing it home or worse, offer unfamiliar food that would make your puppy not eat altogether. For the first few days, feed your puppy either in its crate, or a quiet corner where it feels calm and protected. They often won’t eat immediately if, for example, they are placed in the middle of the kitchen and are overwhelmed with new sights, smells, and people.
Prepare your home and make sure all poisonous household items, including plants, cleaning supplies, beauty products, etc. are securely stored out of your puppy’s reach. Also, look at your house from your puppy’s point of view. Consider steps and tight places as hazardous because your puppy is not accustomed to them. There are certain items your puppy will need from day one. You will want to have food and water bowls, a leash and collar or harness, safe and appropriate toys (larger stuffed toys are often comforting at night), a crate or sleeping bed, and a puppy/baby gate. Your puppy is accustomed to using a water bottle but should transition easily to using a water bowl.
There are a few things you can do to make the transition easier for your new puppy. Decide on a name and use it consistently. Also, limit visitors and limit taking the puppy places, aside for your vet appointment, for the first few days to allow it to gently transition to your home. You should keep your puppy in your line of sight for its safety and to establish correct behavior. You should always teach children the correct way to hold a puppy by placing both hands on the puppy as puppies can jump at any time. Do not leave a new puppy unattended with small children or other pets until you are sure everyone is ready. Sitting down to hold the puppy works well for smaller children. Lots of positive reinforcement and attention for pets already in the home will work well to help them adapt to the new baby.
House-Training:
Establish a routine and stick to it. Take your puppy out first thing in the morning, last thing at night, and within a few minutes after it eats as this usually jump starts their digestive tract. Until your puppy is trained, keep a constant eye on it and prevent accidents before they happen by taking them out often. Crate train your puppy. Crates can be helpful in protecting not only your home, but also your new puppy. There are many times throughout your dog’s life when it may need to be in a crate such as vet trips, boarding, visits from small children or other pets, or traveling. Designate a bathroom area and train your puppy to use this designated space by consistently taking it there and repetitively using a simple command for going to the bathroom. Every time the puppy goes correctly, repeat your command and reward it with lots of attention or treats. Make going to the bathroom a positive act! Positive reinforcement is the quickest teacher. Correct your puppy’s mistakes only when you catch them in the act. Puppies do not usually understand after the fact as they are learning an association with the ‘bathroom area’ in direct correlation with ‘going to the bathroom.’ With a firm, “No!” pick up your puppy and take it directly to the designated bathroom area. Accidents will happen, so remember to be patient and persistent.
Puppyhood.com:
Purina offers an online source that gives you key insights that will guide you through the first year. They have age-specific information for the different stages of a growing puppy, and we have found it extremely helpful for all dog owners, new and seasoned alike. You can find information on training, nutrition, grooming, exercise, health, behavior, and puppy planning. Please visit Puppyhood.com for more information.
Information on Hypoglycemia, or low blood sugar, in Toy Breed puppies:
Symptoms:
Hypoglycemia, the medical term for low blood sugar, is a condition where there is a drastic, sudden drop in the blood sugar level of a puppy. It is a condition more commonly seen in toy breed puppies, especially teacups (dogs that will be around 4 pounds and under at maturity). It is most likely caused by uneven spurts in growth of the internal organs of the puppy, especially the pancreas. The brain receives incorrect signals from the pancreas and therefore does not send out a correct signal for the release of a proper amount of sugar into the bloodstream. Signs of a low blood sugar attack are weakness, confusion, wobbly gait, frothing or drooling from the mouth, or sometimes even a seizure and drain of blood from the head. A check of the gums could show them to be pale, almost grayish/white in color, rather than a healthy bright pink. The puppy can go into shock and, if not cared for properly and promptly, could even die.
Causes:
For a toy breed puppy, even a brief period of fasting can trigger a hypoglycemic attack. Any significant stress, such as a routine trip to the vet’s office, that occurs in the absence of a recent meal, can cause the blood sugar to drop to dangerously low levels. Low environmental temperatures, infections, vaccinations, strenuous exercise, inadequate nutrition, as well as lack of rest and down time increase the risk even further.
Treatment:
Feeding recommendations for puppies at risk for hypoglycemia include frequent feedings (3 to 4 times daily) of high carbohydrate and high protein and/or high fat foods. Feeding soft, moist foods may help to prevent a hypoglycemia attack as the puppy tends to consume more than if it were just offered dry food. Nutri-Cal or a similar product is the best treatment and prevention of an attack. Be sure to keep the puppy from becoming too cold at any time. Good nutrition, which leads to good blood sugar levels, paired with a stable, warm body temperature are the two best preventatives. Nutri-Cal, Gatorade mixed with honey, or Pedialyte mixed with honey are good to use if a puppy is having an attack until you can get it to the vet’s office. These products not only have sugar but also have electrolytes that ailing puppies need. Plain honey or corn syrup could also be used to at least raise the blood sugar level. You can purchase Nutri-Cal or a similar high calorie dietary supplement at your local pet store, vet’s office, or even on Amazon. We strongly suggest that you plan to keep some on hand if you have a toy breed puppy, especially a teacup. Not only is it good to use during times of stress, such as the transition to your home, or an attack, but it is also a wonderful preventative.
Regardless of how active and happy your puppy is, if you were provided with a syringe of Nutri-Cal, you are expected to give a pea-sized amount at least twice a day until the syringe is empty. Also, do not overwhelm or overstimulate your new baby when you first bring it home. Restrict activity for the first few days. If they are timid, they might not eat as much as they normally would and they need restricted activity. On the other hand, if they seem to be eating well and are very outgoing, they are likely playing extra hard with all the attention from new owners and still need restricted activity. Either of these situations create a deficit in their energy levels.
If you have read everything on our website, please begin your texting with us stating your name and that you have read the website and agree to our policies and health guarantee.
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